Network System Support Engineer at Kenya Airways

February 6, 2025 David Sam

Network System Support Engineer at Kenya Airways

Location: Nairobi, Kenya

Job Purpose Statement

The Network System Support Engineer will implement, manage, and support all Kenya Airways networks, communications infrastructure, and network security appliances. This includes the Local Area Network, Datacentres Networks, Wide Area Networks, Wireless Networks, Airports Networks, Data Center Firewalls, Perimeter Security, Reverse Proxy, PABXs, Unified Communication, and Internet Links. The role involves being the technical lead in all network-related projects, ensuring that implemented solutions meet business objectives, and liaising with contracted network partners to ensure that the network is adequately monitored and supported within agreed service levels, best practices, and industry standards.

Key Responsibilities:

Coordinate and supervise the network and communications technicians’ team.
Oversee network, security, and communications support functions to ensure prompt resolution of incidents and servicing of user requests within agreed service levels.
Design, configure, implement, and maintain network, security, and communications solutions.
Coordinate network, security, and communications (including Radio) related vendor engagements.
Develop and circulate weekly performance reports to the Kenya Airways leadership team.
Lead technical project teams in the delivery of network, security, and communications-related projects.
Lead network, security, and communications-related problem management sessions.
Develop and maintain a network infrastructure preventive maintenance schedule, ensuring that all network equipment is periodically serviced.
Ensure that an up-to-date and accessible inventory of network devices, systems, configurations, and services is maintained.
Ensure that network, security, and communications equipment movement and changes in all Kenya Airways stations are controlled and documented.
Design and implement appropriate redundant links where appropriate, ensuring cost-effectiveness and performance stability.

Job Requirements:

Bachelor’s degree in Computer Science, IT, or a related qualification.
CCNP (Routing, Switching, Voice, Wireless, Security) or network security-related certifications such as CISA, CEH.
A minimum of 5 years’ experience in network system support.
Excellent interpersonal skills and a thorough understanding of Kenya Airways systems.
Proficiency in diagnosing network problems and implementing solutions promptly.
Strong skills in routing, switching, voice communications, network security, and wireless technologies.

Application Deadline: February 18, 2025

How to Apply: Interested candidates should submit a detailed Curriculum Vitae through the Kenya Airways careers portal. Due to the volume of applications, only shortlisted candidates will be contacted. Kenya Airways is an equal opportunity employer.

For more information and to apply, please visit the Kenya Airways Recruitment Portal.