Airport Officer – Amsterdam at Kenya Airways (University graduate or relevant Higher Diploma)

February 6, 2025 David Sam

Job Title: Airport Officer – Amsterdam

Location: Amsterdam, Netherlands

Organization: Kenya Airways

Department: Airport Operations

Brief Description

As the responsible officer at the Amsterdam station, oversee daily operations in consultation with the Airport Manager. Ensure that standards of punctuality and customer service are delivered in accordance with company policies and procedures, and in compliance with regulatory authorities.

Detailed Responsibilities:

Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level Agreement, in accordance with company policies and relevant regulatory authorities.
Oversee efficient passenger handling at check-in, boarding, and arrivals to ensure a positive customer experience and achieve passenger satisfaction and comfort.
In the absence of the Airport Manager, liaise with relevant authorities to ensure conformity with all regulatory requirements, organizational standards, and local procedures. Represent Kenya Airways at AOC meetings to address airport facilitation issues.
Direct, monitor, and control the departure process to ensure on-time departures within established safety and security procedures.
Foster and maintain good working relationships with other airlines and airport stakeholders to facilitate smooth Kenya Airways operations.
Plan, brief, supervise, and ensure efficient allocation of tasks and responsibilities to staff for optimal shift performance.
Communicate and disseminate information appropriately to passengers, staff, and third-party service providers to eliminate lapses in service delivery and recovery.
Prepare and file all flight handling reports and other reports for effective management of information.
Deputize the Airport Manager when they are out of station or away from duty.
Promote the company image to enhance public relations and customer loyalty.

Job Requirements:

University graduate or relevant Higher Diploma.
Experience in all-round airport handling with at least 3 years in a supervisory role.
KQ – Dangerous Goods Regulations Category 10 (CAT 10).
Station/Ground Handling Management (IATA) or equivalent.
Passenger Handling Training.
Financial Management/Cost Control Awareness.
ALTEA DCS – CM and FM.
Supervisory Skills.

Additional Skills:

Computer literate.
Excellent negotiation skills.
Ability to lead, guide, and motivate a team.
Strong analytical skills.
Good planning abilities.
Excellent communication and interpersonal skills.

How to Apply: If you fit the profile, please submit a copy of your detailed Curriculum Vitae via the Kenya Airways Recruitment portal by Tuesday, 18th February 2025. The job is based in Amsterdam (AMS). Only qualified applicants with the right to live and work in the Netherlands will be considered. Due to the volume of applications, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.

This job posting is for the position of Airport Officer – Amsterdam at Kenya Airways.