Safaricom Kenya Hiring (May 2025) Open Jobs/Vacancies Application

Brief Description

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

Key Responsibilities

Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements

Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure

Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up

Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs

Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs

Ensure proper and documented follow-ups are done from start to end of events/incidents

Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively

Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section

Work in a shift or function within the team

Qualifications         

The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.

CCNA /CCNP or Equivalent certification

A minimum of 2 yrs. experience in Telecommunications.

Proven ability to self-start and effectively manage multiple assignments.

The ability to work under pressure and be resilient and tenacious to get results

Proficiency in one or More coding languages will be an added advantage