Ukristo na Ufanisi Sacco Limited Hiring Marketing & Customer Experience Officer
Ukristo na Ufanisi Sacco Limited does not and will not charge any kind of fee at whichever stage of the recruitment process.
Do not fall victim to any scam about our recruitment.
The holder of this position will report to the Marketing and Business Development Manager.
KEY RESPONSIBILITIES:
1. Provide support:Â Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction.
2. Gather feedback:Â Collect customer feedback through surveys and direct interactions to identify areas for improvement.
3. Handle issues:Â Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey.
4. Onboard customers:Â Ensure a seamless and positive onboarding experience for new customers.
5. Generate leads:Â Identify and generate leads for sales teams through various channels, including online chats and in-person interactions.
6. Promote products:Â Cross-sell products and services to existing and potential customers to help meet departmental targets.
7. Create content:Â Assist with creating marketing materials and content to enhance brand presence and engagement.
8. Analyze data:Â Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies.
9. Manage communication:Â Handle customer communications, such as SMS reports and live chats, to enhance engagement.
KEY ATTRIBUTES:
1. Creative, proactive and detail-oriented
2. Customer experience focus.
3. Excellent Verbal and written communication skills.
4. Polite with a friendly attitude.
5. Be a team player and self-driven.
6. Have Trouble shooting, Problem solving skills and empathy with delightful customer experience.
REQUIRED SKILLS AND QUALIFICATIONS:
1. Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
2. 2–3 years’ experience in marketing, sales, or customer experience engagement.
3. Strong communication, organizational, and analytical skills.
4. Proficiency in Microsoft Office.
Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line of position applied to reach us on or before 6th November 2025 .
